Terms and Conditions

Welcome to the www.kenmoreinteriors.com website terms and condition for use. These terms and conditions apply to the use of this website and by accessing this website or placing and order on the website, you agree to be bounds by the terms and conditions set out below. They do not affect your statutory rights.
Kenmore Interiors ("we", or "us") reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference. 
Before you place an order, if you have any questions relating to these terms and conditions please contact our online team by email at info@Kenmoreinteriors.com or call us on 01462 451694 (between the hours of 9.00am and 5.30pm on weekdays) for further assistance. Please note, calls will be charged at standard rate (BT users only, other network charges may vary).

Definitions

"Conditions" means these terms and conditions and the Special Conditions;
"Product" means a product displayed for sale on the Website;
"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;
"Special Conditions" means the terms and conditions in the Product Description;
“Bespoke product or Bespoke Item” means Goods ordered are to your specification, and/or made to meet your needs, including, divan beds with specified drawer combinations, upholstered items with fabrics/patterns/feet/cushion options, furniture with options for colours, finishes, handle, style options, any made-to-measure or made-to-order items, carpets and flooring.
"Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration;
"We/us" means Kenmore Interiors;
"Website" means the website located at www.kenmoreinteriors.com and or any subsequent URL which may replace it;
"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;
"United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands;  
"You" means a user of this Website;
“Bespoke” means any item purchased from Kenmore Interiors that has been specifically ordered to meet your requirements.   

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:
  • The Personal Information you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Information by contacting our on-line team via e-mail (info@Kenmoreinteriors.com).
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
     
Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:
  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 
     
Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy Policy 

This privacy policy sets out how Kenmore Interiors uses and protects any information that you give Kenmore Interiors when you use this website.
Kenmore Interiors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Kenmore Interiors may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/16

What we collect

We may collect the following information:
  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

We may also use cookies to remember shopping cart products while you are browsing and if you opt-in at the checkout stage cookies will be used to remember your address for the next time you visit.

If you interact with any social media buttons on our website, a cookie will be used to remember your actions.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

This website assumes implied consent for cookies and meets the ICO's guidelines on the EU e-Privacy Directive.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Info.kenmore@gmail.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 1-5 Hermitage Road, Hitchin, Hertfordshire, SG5 1LT .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We will collect and store any personal data that you may volunteer whilst using our services, e.g. joining our e-mail newsletter, entering a prize draw or competition, ordering from Kenmore Interiors, downloading brochures and offers etc.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation 
When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.

We use your information only for the following purposes:
  • Processing your orders
  • For statistical or survey purposes to improve this Website and its services to you 
  • To serve website content and advertisements to you
  • other information relevant to customer surveys and/or offers
  • To administrate this website
  • If you consent, to notify you of products or special offers that me be of interest to you.
 
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
If you create a shopping account while ordering online you will be given the option to receive information from Kenmore Interiors by post, email or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by emailing us at unsubscribe@Kenmoreinteriors.com.
Your Personal Information may be disclosed to other businesses and reputable third parties who will help process your order. Kenmore Interiors requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any company outside of Kenmore Interiors for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.
When entering any of our competitions, contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email or telephone. When you enter a competition, contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received or as mentioned above.
We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will be unable to use this Website for shopping purposes, only for browsing and research.
Please check back frequently to see any updates or changes to our privacy policy. Any queries please email us at info@kenmoreinteriors.com

Purchase of Products:

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
 
Stock and Availability 

We will take all reasonable care to ensure that all product stock and availability details appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order or contact us about a particular product. We cannot confirm the exact details of the Product until your order is accepted or you contact us about a product. We also rely on our suppliers for delivery of items, from time to time they cannot fulfill their delivery commitments to Kenmore Interiors, and therefore we may not be able to fulfill our stated delivery to you, this is unforeseen and we will keep you informed of any delays. We cannot be held responsible for such delays. Any items marked as ‘In Stock’ are available while stocks last.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:
  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from www.kenmoreinteriors.com
  • As your product is shipped from our store/warehouse we will send you a dispatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it accordance to our instructions.  
     
Non-acceptance of an order may be a result of one of the following:
 
  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
     
The contract will be concluded in English.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this Website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account when the goods are dispatched for delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
 
Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us in writing no longer than 14 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Items should be returned in their original packaging. However, it is your responsibility to return the items to us in excellent condition and fund the cost of doing this. Please follow the procedure set out in our Returns policy. 

Exceptions to the right to cancel

Unless we have agreed otherwise, you will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 of the Distance Selling regulations in respect of contracts for the supply of goods made to your specifications which by reason of their nature cannot be returned, unless they are defective. See below:

Goods ordered are to your specification, and/or made to meet your needs, including:
 
  • Divan beds with specified drawer combinations
  • Mattresses
  • Upholstered items with fabrics/patterns/feet/cushions options
  • Furniture with options for finishes, handles, design/style and any other options
  • Any made-to-measure or made-to-order items
  • Carpets and flooring 
  • Ready Made curtains cannot be returned or refunded once the strings have been drawn on the pencil heading tape or if they have been altered
  • Perishable goods (for example items within gift sets, preserves and other food related items)
  • Unsealed CDs, DVDs, tapes or other recording media, software or videos
     
In the event of a customer wishing to cancel a made-to-order/special order product for any reason and this being accepted by the company, it is unlikely that we could sell it to another customer at full selling price. We therefore reserve the right to charge a cancellation fee of 50% of the order value. You are responsible for determining that any special order/made to order goods meet with your requirements and are fit for your purposes and that the dimensions and colourways of the goods are suitable. Make sure it will fit before committing to your order.
 
Delivery

It is Kenmore Interiors’ responsibility to organise delivery for all items purchased either on the website or via the telephone, only then can we guarantee a quality of service that we trust. Unfortunately we cannot accept customers arranging their own delivery of items purchased from Kenmore Interiors.  Kenmore Interiors do charge a minimum fee for delivery which varies depending on the item you have purchased and your location.
Any dates for delivery of the goods are approximate only and Kenmore Interiors shall not be liable for any delay in delivery of the goods howsoever caused. Time for delivery shall not be of the essence unless previously agreed by Kenmore Interiors in writing.
If you fail to take delivery of the goods or delivery cannot be made due to factors beyond Kenmore Interiors control (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of Kenmore Interiors fault) then without prejudice to any other right or remedy available to Kenmore Interiors

Kenmore Interiors may:
 
  • Store the goods until actual delivery and charge the customer for the reasonable costs (including insurance) of storage.
  • Sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) subject  to receipt of payment in full of the price of the goods in cash or cleared funds, account to the Customer for the excess over the price under the Contract or charge the Customer for any shortfall below the price under the Contract.
Where the goods have been specifically ordered at the Customers request and Kenmore Interiors have incurred expense in fulfilling the contractual obligations irrespective of the amount of these expenses the full contract price for the goods is payable.
Kenmore Interiors are not responsible for personal injury (not caused by Kenmore Interiors negligence), damage to property or damage arising by reason of inadequate delivery instructions and/or difficulties due in obtaining access. Kenmore Interiors are only responsible for delivery to a customer’s entrance door.
Kenmore Interiors will store goods for a maximum of 4 weeks. Such time period will commence upon the date when the customer is notified the goods are available for delivery. Thereafter storage charges will be payable by the customer to Kenmore Interiors monthly at a rate equivalent to 10 per cent of the net retail price of the goods in storage.
The customer will accept delivery if goods are available earlier than the delivery guide quoted.

Refund policy

For products purchased on line, you have the right to cancel orders on products that are not made to order/special order by notifying us in writing (including email) before delivery, or within 7 working days of receiving the goods. This excludes beds/mattresses and pillows which have been taken out of their original sealed packaging and made to order/special order items.
If you cancel your order after the goods have been delivered and signed for in good order, you must not use the goods, you must take care of them and keep the original packaging where possible and make them available to us when we call to collect them on a date we will agree with you. We will refund to you all the monies paid by you for the goods in question, including the original delivery charge and excluding the cost of collection of £50 in our free delivery areas; collection charges outside the area (free delivery area) will be equal to the delivery charge or  £50 whichever is the greater (i.e. if delivery charge is £100 the collection charge will be £100). The refund will be in the same form of payment originally used for the purchase PROVIDED THAT the goods are returned/collected and received in the condition that they were delivered to you within 30 days.     The refund will be processed within 5 days of the goods arriving back at our distribution centre.
If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount. This does not affect your statutory rights.

Damaged, Incomplete or Defective Goods

Every effort will be made to ensure that the goods you have ordered arrive undamaged, complete and without defect.
We will ask you to examine the goods in the presence of our delivery crew and if you find the goods to be defective in any way this should be noted on the delivery documentation which will be relayed to our customer services department who will contact you within 48 hours.
The damaged/defective goods can be returned with our delivery crew or alternatively we can arrange to order a replacement item and in the meantime you can use the items as delivered (keeping in good order) until we can redeliver the replacement item. Alternatively one of our very experienced service technicians can visit you at a convenient date to carry out an inspection and if possible repair the goods or obtain the necessary parts to carry out the repairs (most times this is the most convenient route for our customers as they do not have to wait for redelivery of the goods and you can continue to use them).
If the damage is discovered after delivery, you must contact us within 2 days of delivery of the goods.
 
Unwanted purchases of furniture, large appliances and other large goods

Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, appliances or other large goods to ensure successful delivery, and to confirm that the product is the right size for your needs.

Description of Products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. 
All colours stated on the website are for representation only.  All computer screens vary in colour reproduction and representation, and whilst every effort has been made to display the colours as accurately as possible, they are for guidance only.  
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price or delivery time of a product until your order is accepted.
Please also note that not all items shown on the website are available to see in all of the stores, we advise that you contact your local store to check availability prior to travelling.
 
Kenmore Interiors Gift Vouchers/Gift Cards & Promotional Discounts

Gift vouchers/gift cards may not be exchanged for cash.
 
Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. 
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
 
Limitation of liability

While we will use reasonable endeavors to verify the accuracy of any information we place on the Website, we make no warranties, whether expressed or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether expressed or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including, but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. 
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, or reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. 
     
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions. 

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.